We thought it would be perfectly appropriate this month to interview Lorraine Ruiz-Montgomery, who has been an integral part of the SSP team for 4 years now and has just won the latest SSP award for the Core Value “Good is the Enemy of Great”! I’m sure almost all of you have had interaction with her, whether it is when she greets you at your little one’s visit with her welcoming smile, or when she helps you with your questions on a phone call. Let’s learn more about our wonder-woman Lorraine in this month’s interview!
Can you tell us a little about you and your family? Do you have children? Do you have any special interests or hobbies you can share?
I am a mom of 2 boys: my oldest is 17 years and my little one is 8 years. I have been with my husband for 26 years. I consider myself to be compassionate, well-organized and hard-working. A special interest of mine is comic superheroes. My favorite superhero is Wonder Woman. I have always looked up to her since I was little because she is a strong and fearless woman that I thrive to be every day. My hobbies are relaxing, watching TV and designing/polishing my nails.
Congratulations on your recent award! What does receiving this mean to you?
Receiving the award for SSP Core Value #4 “Good is the Enemy of Great” is a great honor to me because I am always looking for ways to better myself and my team members.
What is your position at SSP, and what are your main responsibilities?
I am the Practice Manager at SSP. My responsibilities consist of supervising/organizing the team, planning the appointment schedule for our providers, reviewing the medical records and opening accounts for transfer patients and assisting with billing.
How long have you been with the practice, and what did you do prior to this?
I have been with SSP since 2013. Prior to joining SSP I was a front desk receptionist at a Veterinary Hospital.
What would you say is your favorite part of your job, and what is the most challenging?
My favorite part of my job is being able to help parents and my SSP family in the time of need. The most challenging part of my job is building my confidence to present projects during our team meetings.
Is there a special experience at SSP that you’d like to share, perhaps something that is meaningful to you?
My special experience at SSP that is meaningful to me is working with such amazing team members. I also want to thank Matteo and Dr. Cao for giving me the opportunity to flourish in an amazing company.
I think patients see SSP as an extension of their own home, a place for them to feel comfortable and part of a loving and supportive community. You are a big part of this, always helping in any way you can. How do you personally see that every patient’s needs are met?
I try hard to listen to their concerns. Being that I have 2 boys of my own, I feel that it is easier for me to relate to their issues. We are all human and we can connect at that level.